Refund policy

Please try before you buy. Every Phasic Labs plugin works as a free trial with all its sounds and features, so you can check it suits your music and runs well on your computer before paying. See how the trial works.

Our products are sold by Paddle, our reseller, so refunds are covered by Paddle's refund policy. This page explains how it applies to our software, and doesn't override it or your legal rights.

Change of mind

Because you can try the full software first, and software can't be returned once it's been downloaded and used, purchases aren't normally refundable for a change of mind. Our reseller may still consider a request made within 14 days of purchase, at its discretion.

If something is wrong

If the software doesn't work as described, please contact us first so we can try to fix it. If we can't, contact our reseller with the details and they'll refund you in line with consumer law.

Your legal rights

Your legal rights always apply. If you're in the UK or EU, you normally have 14 days to cancel an online purchase, but for software that right ends once you've started downloading or using it, having agreed at checkout to get it straight away. Some countries give a short right to cancel that can't be waived; where one applies, our reseller will refund you.

How to ask for a refund

Use the link in your sales receipt, or go to paddle.net and choose "Request refund". You're welcome to contact us too and we'll help. If you're refunded, your licence key is deactivated.